Will LiquidWeb Move
Your Site For You?
I began investigating these alternatives, and moving my own stuff, after the hosting options owned by Endurance Group (EIG) began to falter and fail us. This includes companies like HostGator and other now EIG owned companies such as BlueHost and HostMonster, that I can no longer recommend or support.
One of the questions I have gotten often is whether or not they will migrate a shared hosting cPanel site for free as part of their hosting packages.
“Will LiquidWeb move my site for me?”
“Will LiquidWeb take care of the transfer of my Baby Plan from HostGator?”
“I just have regular cPanel, will LW migrate the site for me?”
So I decided to take the question up with their live chat team and here’s the answer I received.
Scratch that! After this post was made and shared extensively, Travis from LiquidWeb reached out, in the comments below, to share with us that they had revised their stance and offered a new answer:
Thank you for making this post and sharing your experience with Liquid Web. I am a director at Liquid Web and let me assure you that we do provide free migration for cPanel to cPanel transfers. I think what the person in chat was trying to do was make you aware of the fact that in some edge cases the complexity may be such that an hourly fee is charged. This almost never happens but in some cases it can be necessary. I have discussed this with our supervisory staff and clarified our position on cPanel to cPanel migrations. Let me assure you that if you do make the choice to host with Liquid Web your migration will be free of charge. If you would like you can feel free to email me personally and I will help you. (t stoliker at liquidweb com )
Below is the original chat log which I’m going to leave in this post since it provides clarity to the discussion, but we have learned that it contains incorrect information in the case of a cPanel-to-cPanel transfer:
According to some forum posts I found, this also applies to VPS sites which (by their nature) do not have root access.
You should still be aware that there will be a fee if your current hosting provider is not on cPanel (for example GoDaddy (yuck!) unfortunately uses Plesk rather than cPanel). However, a charge is typical with most (but not all) hosts for a move from a non cPanel provider and I certainly can not fault them for wanting to bill for something that is a LOT of work compared to moving cPanel-to-cPanel.
Generally hosting companies are at their peak for about 2 years, and you should easily get 2 years out of LiquidWeb, A2 or Site5. Unlike EIG owned companies which are now WAY past being tolerable.
Keeping You In The Know!
~ Kim ~
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