Facebook Page Name Change Request Denial

May 5, 2012 · 12 comments

in Facebook

facebook logoConfusing To Existing Fans,
They Say…

With the recent (again!) changes to the Facebook Page Name Change options, I submitted two of my pages for consideration.

The page most likely to have been approved was: “Ask Kimberly & Community: Social Media Technical Support” an old page that was one of the first I ever made…. and where I started.

My request was to change the page name to simply “Kimberly Castleberry” so that I might then merge it into my main page.

denied!

FB Page Name Change Request Denial Reply Email

click to see full size view

The reply reads:

“Hi Kimberly,

Unfortunately, we cannot approve this Page name change. We have determined the name change you requested may be misleading for the people who like the Page. We apologize for any inconvenience, but this decision is final.
For help using Pages, please visit the Pages section of our Help Center: www.facebook.com/help/pages

Thanks,
Betsy
User Operations
Facebook”

They did not indicate that my documentation (an image of my drivers license with certain data blacked out) was insufficient, only that the conversion would be confusing.

Whether I would have had better luck requestion the conversion be to “Just Ask Kim” is unknown and not indicated in any manner that I can draw conclusions from.

~ Kim ~
Simple Tech Tips for Marketing

PS: I did make a “sweet as can be” reply to Betsy asking for a little additional clarification and providing a little of my own. I did not try to aggressively make my case. Generally they will not reply to an email like this, but I’m crossing my fingers that I can garner a little additional insights for you. I do not expect a “change of heart” but any info helps us all.

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{ 12 comments… read them below or add one }

Willena Flewelling May 5, 2012 at 2:24 am

When my FB account was closed down two years ago, I asked why. It made absolutely no sense to me, because I was not guilty of what they said I was. Their response was about as helpful as the one to you, and it ended the same way… that they apologize, but this decision is final.

In my case, it was devastating to lose my account because that was just two months after the death of our oldest son. Countless friends had written on my wall and sent me private messages in the weeks following his death. It was an enormous loss, not only to me, but to my family, to lose those messages of love and comfort.

I appealed, and their answer was the same. I appealed again, and humbly told them why. They gave my account back after 12 days, and I’ve never had a problem since.

I know my answer isn’t any help to you, but you struck a responsive chord and I just wanted to share.

Willena Flewelling
Willena Flewelling invites you to read…May 1, 1882My Profile

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Tammy Guise May 5, 2012 at 4:24 am

@Willena, the same thing happened to me. Even my facebook account was closed with a message that was similar to Kim’s. Till today they have not activated it. I am a writer and used to update many self written quotes through it and Alas! I lost all my creativity. The line that I hate the most is “We apologize for any inconvenience, but this decision is final.”

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Ross Quintana ( May 6, 2012 at 2:30 pm

Facebook is notorious for doing things that you cannot undue because it seems most responses are canned and automated. I will be happy when better choices exist. Good post
Ross Quintana ( invites you to read…Social Media Management for Beginners and ProsMy Profile

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Elena Anne May 7, 2012 at 3:32 am

Honestly, sometimes Facebook has poor customer support service. I encountered a problem on my Facebook page before and contacted their customer support via email and until now, I never got a reply. Hope they will respond to your email though.

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Denise Sonnenberg May 7, 2012 at 9:25 am

I made a colossal error recently and need to change a URL for a client. I have filled out a form but haven’t heard anything. If you learn of any ways to manage this I’d appreciate it. I’m thinking that it might be best to start another page and grab the URL I need and then merge the Pages. Unfortunately this page has over 600 fans, so I might need to buy fans for the new page as it is my understanding that the one with the most fans gets to keep their URL.

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Gautam May 8, 2012 at 1:13 am

i also tried to change my facebook page name but they not change and similar email send to me.

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chanikacha May 8, 2012 at 1:23 am

That’s why I hate facebook now. Low on costumer support and the new time line had been release I hate it more. Well we cannot do about it because Facebook helps us to market and communicate to others.

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mike May 9, 2012 at 6:35 pm

I’m not a fan of Facebook. I think first it makes people lazy, I feel for the commenter who lost her account with all the condolence messages but in a better time we took the time to write cards and letters that we could keep safe always. Also for a marketing platform I think Twitter works much better for businesses, people just arent in buy mode when they use Facebook.

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Mika Castro June 6, 2012 at 10:59 pm

Facebook always change and i am not surprised about it. However, there is no reason on hating it. We always follow their rules anyway.

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Margie Genereux July 24, 2012 at 1:24 pm

I can’t find a place to request a change for my Sanford Vision 2015 fan page to save my life! We have well over 200 fans, but I’ve been asked to drop the “2015″. Can you tell me how to submit a request?

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Mike Quinn October 22, 2012 at 6:48 pm

When I first started this page, I chose the HEADLINE NAME, SKELETON PIRATE OF FT. MYERS BEACH
..and the USERNAME, TheSkeletonPirate.
(www.facebook.com/TheSkeletonPirate)
Thats fine, but now since I’ve moved on from Ft. Myers I want the headline name to just read SKELETON PIRATE
Is there any way I can change that?
Thanks!

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Kim Castleberry October 28, 2012 at 2:56 am

Mike, at the top of this post is a link to another post that covers how I went about requesting a page name change. Check it out.
Kim

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