How To Add Multiple Contributors To A Twitter Account Using Hootsuite
I positively love doing Q&As, even though I don’t always have the answers! I delight in the chance to play and search and help people find creative solutions!
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Here’s a great question that Bill Browning asked today:
Bill Browning Kimberly I want to add multiple contributors to a Twitter account. Any suggestions on how to do this?
Assuming you do not just want to share the original login with everyone (which has its downsides), your next option is to get a twitter client that supports team collaboration.
My favorite is Hootsuite.com which offers team collaboration as one of their premium additions. Ive used it successfully to help businesses grant revokable account access to a VA and we love it.
CoTweet is actually a client built around that whole idea but even many of the big businesses are using Hootsuite so I’m really not sure how the feature-set compares since I haven’t used coTweet more than a little bit.
Brief Introduction to Multiple Contributors &
Team Collaboration on Hootsuite
Team Collaboration & Multiple Contributors For Twitter…
Once in Hootsuite, you go to Settings – > Social Network -> Add Social Network (authenticate it)… then still with it selected on the left column the right side now has a “Team” tab.
Add A Team Mate To Hootsuite
At the bottom is an “Add New Team Member” and that walks you through the steps of getting them an account linked to that twitter account that you can revoke when necessary.
Transfer Account Ownership To A Team Mate
When you have added Team Members, you will see them listed in the “Team” tab and you will also have the ability to transfer ownership of the account management to one of them.
Re-check Your Sent Invites
You can always look under the “Sent Invitations” tab to see who you have sent invitations to and to re-send a reminder. You can also copy/paste the invitation url (which is person specific) into a regular email or chat conversation.
What The Invitation To Be A Team Member Looks Like
The invited individual will receive an email that looks like this:
Team Mate Accept & Signup
Clicking the link will take them to an accept page where they can either accept by logging in… or accept by creating an account and logging in. They will need to select their own Free or Pro Plan.
How To Grant Advanced Permissions To A Team Member
You will receive a confirmation email when they accept the invitation and will see them listed in the team panel. (You may have to log out and back in for this but you shouldn’t have to)
Now you will see them listed and there is an edit link next to their name. You can click it to give them advanced permissions including modify rights and management of other team member rights.
Who’s Collaborating On That Account?
Now, at the top of each column in Hootsuite, there is a graphic of 2 people, clicking it shows you who the collaborators are for that particular account. This is simply a reminder of who you can assign entries from that column to using the assign to feature.
Assign A Tweet To A Team Mate Using “Assign To…”
Now, whenever you have either a mention or DM (does not work in other filtered columns), you have a drop down arrow that includes an “Assign to…” and lets you assign that message to be handled by another team member. (The originator of the message does not see this hand-off, it is transparent.). The ability to include a message/memo with the assignment is powerful.
The Action Bar Shows You What Has Assignment Related Messages
Once the message has been assigned it will display to all team members and owner with a action bar across the top of it.
Team Mate Notification Of Assignments By Email
When a team mate receives an assignment, they will get an email that looks similar to this:
See All Assignments & What Is Assigned To You/Them
By going to Owl -> Assignments, any team member or owner can see by default what is currently assigned to them. They also can use the “Filter Results” button/fields to a large number of other useful things relating to assignments.
View The Assignments In Your Panel
Here you can see the default filter for our Test Member, showing that this particular message is assigned to them, who assigned it, its status (opened), and the memo that was included with it.
We can see the options to “reply”, “DM”, “Retweet” the message as well as to “Assign” (to someone else) and “Resolve” (mark the ticket/message as finished, including a memo).
(click on the image to open the full version if you want a better look at this screen)
Make An Assigned Message As “Resolved”
Once the message is resolved (finished), the action bar on the message displays the resolution status to all members of the team along with the resolution memo.
Return from Assignment To The Default View
To get out of the “Assignments” tab, you can go back to Owl -> Streams to return home.
Summary of using Hootsuite to Add Multiple Contributors To A Twitter Account
As you can see, Hootsuite makes adding multiple team collaborators to a existing social media account pain-free and relatively easy to manage.
The assignments panel makes keeping track of who’s been assigned what very straight forward.
This feature is excellent for use with both colleagues and outsourced virtual assistance. There are many times where we wish to give another the ability to contribute to a social media account but do not with them to have non-revocable access to the primary login. This perfectly solves that problem!
Are you allowing others… be they team mates or outsourcers to access your account and what tools or methods are you using?
What are your favorite Hootsuite tools? If you’re using another tool what is your favorite and what makes it near and dear to you? What twitter client do you find rocks?
Look forward to hearing from you in the comment fields below and thank you in advance for your tweets, shares and bookmarks!
Here’s to your success!
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