Remember the post I wrote awhile back about Market Me Suite which I really hated at the time and said it was the worst product ever. Well, I gave it another go and they did improve :)
Here is a new review, where I will tell you what they removed, what they added and how to actually get the max out of the features you can find in MMS.
Number one thing that makes Market Me Suite worth another go is that now it is free. So you have no money to lose if you do try it.
I think this is a big deal, since the two biggest competitors, if I can call them that way, HootSuite and TweetDeck are free. Actually HootSuite is “partially” free, some of the cool features are not.
Another big thing was that I didn’t see the point of paying $80 a year at the time, for some of the functions you could get for free with other tools. With Market Me Suite becoming a free tool, using those features makes more sense now.
Of course there are differences between the three applications but bottom line, their main purposes are to manage Twitter and Facebook.
Note: I was given a free version of MMS to re-review it, when it was still a paid tool. However, the review is based on the new free MMS. No links in the post are affiliate links.
Let me get to business…
Market Me Suite Twitter Branding
Boy, did I hate this one. Twitter branding didn’t work (wasn’t really visible) at the time unless you actually clicked on the tweet which was completely useless to those who scan their whole Twitter stream.
MMS doesn’t have branding option any more, which I like. I didn’t like that they had a link to MMS before, instead of your branding. It didn’t make sense to me to promote their own thing when I was paying for it.
They still do have that link but with MMS being free now, I think it is fine for them to get the exposure. HootSuite (HS) and TweetDeck (TD) do the same thing.
You can see the link to MMS in your tweets when you click on the tweet, you will not see it in the stream. You can also see it on both your personal Facebook and Fan page posts but you don’t see it in your timeline.
So there is no more branding and the application is “promoting itself” the same way HS and TD do.
Again one of the things I thought was really stupid was the Twitter signature. This function adds a hashtag to your tweets automatically. I didn’t like it, because paying $80 a year for something like that was crazy to me. It was more logical to me, to just add the hashtag and save $80.
Now that the tool is free, it is something worth trying. You can add a bunch of hashtags and add them any time you want to have more exposure on Twitter. If you are having a giveaway, add #giveaway. If you are using a company twitter account and there are 5 of you using it, you can add a different signature for each of you so people would know who is tweeting.
This one worked the last time, but my objection was that it looks lousy. It still looks weird to me, though :) I think it is the horizontal line that is poking me in the eye.
This works the same as lists on Twitter itself. If you create a list it will update your lists in Twitter.
Here is one thing you can not do that I would love to see added, as it would add an edge to MMS. When you do a keyword research and have a pile of people you want to keep up with because they are tweeting about the same niche as you are, it would be great to be able to add them directly from that dashboard into a list without actually following them.
That keeps your main stream pretty clean but you would have a list of people you will potentially follow later. Sure, you can do this in Twitter, but it is a lot of work, this would make it very easy to do.
I believe this is a new feature with MMS and it looks pretty good. Hootsuite has it as well, and here is how they look compared to each other.
I like that they added this feature since it is one of my favorites in Hootsuite. I sometimes get completely lost about someone replying to me, when I have no clue what is it about.
Tip: Don’t reply to tweets older than a day. It makes no sense and a lot of people won’t know what are you talking about. Or at least try to tell them what are you replying to.
I had scheduling problems the time I did the previous review. It just didn’t work and tweeted 5 scheduled tweets straight away.
I tested one tweet for this review and it worked.
As far as scheduling goes, they added the option to schedule your tweets using Google Calendar. I haven’t tried it but is seems like an interesting option, so if you are interested in giving it a go, here is the tutorial.
One note: I used TweetDeck for scheduling before and the tweets would not go out when the app was closed. This was the main reason for me switching from TD to HS. With MMS, the scheduled tweets will go out with the app not running which is why we all schedule tweets to start with.
This didn’t work for me before. This time, I selected several profiles to unfollow and it seems to be working.
Another important thing was that last time, choosing the unfollow dashboard was bringing up all the people I was following. So I would not know who to unfollow! This time it brought back only the ones that were not following back which is the whole point of unfollow searches.
This didn’t work last time. I could not even add a feed. Seems to be working now, I am feeding one feed to a test account and the tweets are going out.
As far as DMs go – don’t do it. It isn’t up to the tool, it is up to you. A lot of people not only hate them but will unfollow you if you send them an auto DM.
If you could schedule auto DMs to go out at a later time and not as soon as someone follows you, it would probably be a good thing. That way it would not look like it was auto, but as you actually sent it. (This is the second suggestion to the MMS team.)
Note: I was told that DMs will NOT go out unless the app is running so some of the auto DMs, if you are using them, might be delayed. If this is the case, it is great because some people might not see them as automated messages.
They are still here and it is up to you how you will use it. I hated them and will always hate them. Mostly because of the way people are using it, like slamming you with “Win an iPad” every time you mention Apple or iPad.
In the previous review, I was talking about how it didn’t bring any results which was the problem I had with the tool, not the way we use it.
This time I got some. It can have great potential to find people searching for info on your topic, but you need to be smart about which keywords to use and which to exclude.
The search part is available in HootSuite and it is very easy to use. The difference is — Reply Campaign in MMS has a goal of making it easy to send pre-written tweets to people who are tweeting about things you are interested in.
For example, someone is asking how to install WordPress and you point them to a post of yours, or a “hire me” page where they can hire you to do it.
Be very careful about using this feature, because no one likes people sending them tweets with links as a first contact. So you would be better using the custom tweet option, instead of sending the pre-written ones.
The tool is great if you know how to use it, so when setting the pre-written tweets, instead of doing something like “Hire me to install your WP at link” say “I may be able to help you with that. What are you having problems with?”
The MMS team professionalism
I was very disappointed with their support and everything that was happening while I was testing the tool. Then I was even more disappointed with the way they handled my post and the comments they left on it. It actually caused a lot of controversy which wasn’t the goal of the post.
I especially disliked that they said I was the only one complaining, since there were more and more comments about the same issues people had with them.
However, they did reach out to me with a suggestion to re-test MMS. I think that definitely deserved another try. At first I had some technical problems and could not get things to work, so what I planned to deliver in matter of days, extended to months. I just didn’t have time to set the things up because I would get annoyed with the things that didn’t work, so I would give up and continue with other issues that had more priority.
But, I am glad they reminded me and kept offering help if I needed it. So I had no excuses ;) and had to do it. I am really glad I did, because not only did they make the tool free, they also improved it.
Will I say this is a glowing review and you must use MMS? No. But it was fair to try it again and write honestly what I think.
Will I use MMS from now on. I probably will for some features. I plan to do more testing with some advanced things I didn’t try last time, like importing scheduled tweets and working more with reply campaigns.
I will not use it as a main tool because I am used to HootSuite now, but I will use it for some of the other extra features. I said I dislike the Facebook signature looks, but I might use it anyway.
So what I would recommend when it comes to the new Market Me Suite is to try it out and combine it with the tool you are used to. If you don’t like it, you didn’t pay for it. If you do, you will probably find some great ways to use it to improve your social media presence.
Lesson from this
The main lesson I got from this experience is that you should not buy anything just because of the hype. That is how I ended up buying MMS and got myself in all this, having bad relationship with their team, which I hate, since I am always friendly with everyone.
Read reviews, good and bad. Think twice. Don’t ask the affiliates about the tool, try to find someone who is actually using the tool. Sure, some things will work for me some won’t, but I should not have believed the hype and get the tool that automates a process I don’t want to automate.
Again, with the changes they made, this tools looks better to me than it did in the last review.
Most of you read the first review and I am wondering if you, like I did, will give another try to MMS, especially that it is free now? I would love to hear your opinion on anything MMS related.