What is Social Media?
Social Media (SM) has lately developed a lot of buzz for anyone looking either to promote something (often themselves) or to stay current on the latest news trends. The questions most often asked are: “What is Social Media”, “Where is Social Media”, and “How to use social media for Marketing”.
What is Social Media?
In a nutshell, social media is any media form that displays itself to an open public – AND – encourages interaction between the host and all observers. The key here is public participation and interaction. Any media that is a “dead end” in terms of interaction, such as newspapers, traditional websites, magazines and banner advertisements are not social because they lack this “shared conversation” format.
Businesses also refer to social media as user or consumer generated content (UGC or CGC) because, while the business may start the interaction, the value of it is what the users contribute, providing an idea with social proof. According to Wikipedia, “Social proof, also known as informational social influence, is a psychological phenomenon that occurs in ambiguous social situations when people are unable to determine the appropriate mode of behavior. Making the assumption that surrounding people possess more knowledge about the situation, they will deem the behavior of others as appropriate or better informed.” In english, that means that we’re more likely to try something we’re unsure about if we’ve seen our peers give it good reviews.
Where is Social Media?
There are a variety of social media outlets available today. Nearly all of them are internet and web based. The most common at the moment are Facebook and Twitter, which easily control the vast majority of social media throughput today. Facebook and Google now get almost an equal number of page hits (people visiting them) per day. Twitter, with its fast paced, almost frenzied posting of small bites (140 characters) of information, is an ideal social media to find out “whats going on right now”. However, because of its pace, its less ideal for finding out “what happened yesterday” which is Facebook’s forte. Because of this balance, these two social medias have remained locked head to head, with neither able to replace the other.
Two other big players in social media are LinkedIn, which is often considered the SM of choice for the business professional and affluent individual, and blogging. LinkedIn recently opened their technology to allow it to interface with user made tools, and with that we can expect to see a surge of traffic there in the very near future. Personal and Business blogging is another form of social media. These blogs often act as hubs, allowing for longer more sophisticated posts with graphics and video, that can then be cross-posted on other social media centers. Blogs present a very important roll in social media as long as the host works to facilitate commenting, feedback and social interaction. Any blog with comments disabled or not set up to make the experience easy is no better than a traditional website (ie: it’s not social media). Use of a professional hosted blog (such as WordPress.org) produces far more likelihood of gaining search engine ranking than any of the available free blogs (blogger.com, wordpress.com, etc). This is because free accounts are far more likely to generate spam and thus you get “bonus points” so to speak, in terms of search engine ranking, for use of a professional blog.
In addition to those big four “heavy hitters” in the social media arena, there are countless less talked about (and often less utilized) avenues: Myspace, Photobucket (now with commenting!), Flikr, Youtube, hi5, FriendFeed, Ebay & Amazon Forums, Orkut, any forum board, and to a slightly different degree any social bookmarking site (Delicious, Digg, Stumbleupon, Reddit, etc). Simply put, there is social media everywhere you turn on the web today!
How to use Social Media for Marketing?
One of the biggest things to remember in Social Media is that your are talking WITH your participants, not TO your audience. The goal of social media is to encourage interaction, dialog and relationship building. Just as walking up to a stranger of trying to cold-sell them on your product would have very dismal results, attempting to sell folks using social media is a no-no if a relationship hasn’t been built first.
Another important piece of the puzzle is to make sure that your media can easily be accessed in a variety of forms. This most applies to bloggers and means having an RSS feed, having a lightweight theme for mobile users, having a professional template so text does not overrun graphics when viewed on a small screen, having strong contrast between backgrounds and text colors, etc. With RSS (real simple syndication) making up a large percentage of blog views, and mobile users (which often have trouble loading a full website due to phone limitations) making up another significant chunk, it pays to make your blog accessible.
Your community of people dialoging with you in social media is NOT your list. They did not sign up for anything other than the right to comment and are best not hard-sold to. That sounds at first like a put-off reason to avoid social media, but in fact the opposite is true. What you now have is a user base that is paying attention to and hopefully trusts you, that you can now suggest (gently!) view a squeeze page (a website designed to get their attention and provide a call to action to sign up for something you have to offer). Often the best squeeze pages for a free item that provides REAL value, so they feel like they get something from sharing with you. Once you have developed the relationship, provided them something of value, and captured their name and email, you now have a warm contacts list.
One final tip: Don’t come in and try to bend the social media to fit your non-social media advertisement campaigns. Give it the funding and the respect it deserves. Learn that particular SM formats nuances and quirks and abide by them. You want to fit in, not stick out like a sore thumb. Each and every social media site has a different culture, respecting it is one of the fastest ways to gain audience acceptance.
Kimberly
{ 16 comments… read them below or add one }
Great looking blog Kimberly and your article are very well written yet easy to understand.
I will follow your blog with interest and will pop you onto my blogroll!
Kind regards
Pearlydean
My recent post Why are we so involved with Twitter?
Certainly a good round-up of established social media sites Kimberly – and I found it through someone posting it on Twitter. Not sure I trust giving my username and password out to third party sites though. I think that's what 2010 is going to be full of. Rogue apps and hacked accounts.
Perhaps knock it off your site and be a touch ahead of the curve.
Happy new year for when it comes!
Hey Bill, thanks for stopping by! Appreciate your feedback! Sadly the entire internet world, and actually the world at large, has become full of attempts at hackery. Its really a part of some aspects of psychology, lock anything and someone will feel the desire to reach whats behind the lock.
Regarding your comment about knocking it off my site, I can only guess that you mean my viral tweets box. VT is fully optional and there is a strong following of those that enjoy it. Its merely an option not a requirement for anyone to use. It lets us make helping each other with syndicating blog content fast and easy. I do definitely understand the fear though, but it is the same or less than all of these apps that everyone allows to connect directly to twitter. We all have to chose what risks we’re willing to take for the flexibility the risk could bring us.
I stopped by your blog as well, what a great way to give back to those in need! I hope that others will follow your link as well. There are so many ways we can contribute to those less fortunate. I love all the pictures on your site, they really drive home the impact that is needed.
Happy New Years to You as well!
Hey Bill, thanks for stopping by! Appreciate your feedback! Sadly the entire internet world, and actually the world at large, has become full of attempts at hackery. Its really a part of some aspects of psychology, lock anything and someone will feel the desire to reach whats behind the lock. Regarding your comment about knocking it off my site, I can only guess that you mean my viral tweets box. VT is fully optional and there is a strong following of those that enjoy it. Its merely an option not a requirement for anyone to use. It lets us make helping each other with syndicating blog content fast and easy. I do definitely understand the fear though, but it is the same or less than all of these apps that everyone allows to connect directly to twitter. We all have to chose what risks we're willing to take for the flexibility the risk could bring us. I stopped by your blog as well, what a great way to give back to those in need! I hope that others will follow your link as well. There are so many ways we can contribute to those less fortunate. I love all the pictures on your site, they really drive home the impact that is needed. Happy New Years to You as well!
I agree, static page marketing is falling to the wayside; newspapers, traditional websites, magazines and banner advertisements. Very smart post! I am quickly learning that the social media platform is certainly the one to be on today
My recent post Expressing Yourself
Hey Robin! Yeah static print media has definitely fallen into some very limited niches and is unlikely to ever make a strong recovery. Today's market is consumer driven, consumer oriented, and consumer focused… what the consumer wants, the consumer gets! Consumers are sick and tired of advertising and of being talked *at* rather than *to*. The consumer wants to be engaged and made to feel understood. Print media still has some demand, but mostly in the offline market. More so that maybe just offline even… in the market where a laptop or iphone isn't in easy reach! Today a banner is as likely to end up video'd with a cameraphone, uploaded to youtube, and commented on, as it is to make a sale! What an interesting world we live in now, eh?
Thanks for stopping by!
Loved your blog Kimberly!!! I'm planning on writing an article on social media, so this is being bookmarked for a future source and reference material. I've already posted this on my Facebook Wall.
Maxine, thanks for stopping by and also for RTing me on Twitter. I really appreciate it! If you'd like, please add me to Facebook, it would be a pleasure to get to know you further. Happy New Years!
Hi Kimberly
, let me check it 
I liked the way you compared both Facebook and Twitter and separated them based on different aspects
I never knew linkedin has been specialized fro blogging
I would like to add some more
Be yourself always when you meet other people in different social sites
One question : How can a person manage his profiles and updates in many social sites , if he/she has to do well in social media, then he/she needs to be active or being active in any one site will be enough ???
My recent post How to use different Themes for Wordpress posts or pages
Great Post Kimberly….and thanks for stopping by mine, next time your there add yourself to my friend connect its looking a bit lonely!
My recent post Are you a Change Optimist?
Very well said Kimberly!
Social Media has evolved into a massive network of people from A to Z. Connecting with these people through traditional forms of marketing is not only practically impossible but foolish. They are looking for relationships, connections, information, people to trust and a whole host of other like things.
If you want to be a successful entrepreneur using social media you need to play by the established way that things are done there. They are not necessarily a set of rules but more of a form of etiquette…social media etiquette. Learn the ins and outs of this etiquette and then people may want to connect with you.
Thanks again Kimberly…
Bruce Backman´s last blog ..How to Get Your Way-Part 1-Deception
Another incredible post Kimberly! Thank you so much for you thorough and clear explanations! Wow, you blog is incredible! I am so happy I am connecting with you and learning so much.
Mahalo (thank you) & Aloha (love),
Kellie
Kellie Hosaka´s last blog ..THE LAW OF ATTRACTION & QUANTUM PHYSICS
Hi Kimberly! Thanks for an incredible post! Lots of valuable information here.
I think I have much to learn. Thank you!
Great article! Perfect run down on social networks.
Alex Monroe´s last blog ..The New Generation: I Shall Not Pay For Content
Hi Kim Nice work – many people need to have their hand held – until they see how easy it is.
I just published a post on my blog 15 minutes ago that would compliment this piece nicely.
MJ
{ 1 trackback }